service and support

protect the operation of projects with
all-round productsand life-cycle service


one-stop customer service hotline


casco has established a customer service system of product lifecycle management that runs through
the company's entire business activities.

our service concept

  • develop high technology and pursue standard management to build casco's quality brand
  • customer first and provide quality service to maintain casco’s quality reputation

our service principle

  • more

    sufficient operation & maintenance personnel and means, and abundant spare parts

  • faster

    fast response, fast feedback, fast processing

  • better

    better safety control, better product quality and better service quality

  • economical

    cost reduction, benefit increase and win-win situation

lifecycle technical support and service

by focusing on customer needs, we have independently developed product lifecycle management system, based on which as well as customer relationship management (cmr) system, a closed loop management of customer service is realized to meet the demands for operation, maintenance, dispatching and command management. we could grasp the use of field equipment, provide multiple customer services, such as request for repair, project repair, customer consulting, inspection, training, regular visit, customer complaint, spare-parts sales, and guarantee a full product lifecycle management. meanwhile, we give proposals to the clients of maintenance, upgrading and renovation of the operating systems and equipment at each stage, provide services actively and improve the service capability regarding operation and maintenance.



11f, building 2, shibei one center, no. 21, lane 1401, jiangchang road, jing'an district, shanghai

86 -21-5663 7080

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